Phone Won't Turn On? Photos and Messages First

What we recover

• iPhone or Android phoneWon't turn on, stuck on the logo, or liquid damage. Photos, messages, and notes back on a working phone.Quote after evaluation
• iPad or tabletStays dark or never gets past the logo.Quote after evaluation
• USB flash drive or memory cardBent, snapped, or unreadable. Camera cards and phone microSD cards too.Quote after evaluation
• External hard drive or SSDNot showing up, asking to be formatted, or clicking. Tell us the drive and what happened.Quote after evaluation

Phone and tablet recovery is quoted after the evaluation, before any recovery work starts. You approve the price first.

How it works

1. Tell us what happenedSend the request on this page, or text us with a question. Leave the device off and keep its charger or cable with it.
2. Evaluation firstWe check what is recoverable and give you a price and a timeline before any recovery work starts. You approve it first.
3. RecoveryPhones and laptops: board-level repair brings the device back long enough to copy everything off. Drives and cards: we work from a copy, so the original is not pushed any further.
4. Pickup and checkYour files go onto a drive or device you bring, and you check them with us at pickup.

Before you come in

• Power it off and leave it off. Every boot attempt on a failing drive or a wet board can cost data.
• Do not charge a wet phone or laptop, and skip the rice. Ask us for the earliest slot; corrosion grows by the day.
• Do not run recovery software or open the drive. Software keeps a weak drive working and writes to it, and an opened drive needs a clean room.

Common questions

Can you recover data from a phone that won't turn on?

Often, yes. iPhones and most Android phones encrypt storage to their own logic board, so recovery means repairing that board enough to boot and back up. Moving the memory chip to another phone usually does not work on modern devices. If the board cannot be brought back, we tell you.

My phone or laptop got wet. What should I do?

Turn it off, do not charge it, and ask us for the earliest slot you can get. Liquid damage is a race against corrosion. We clean the board first and recover your data before any repair decision.

What does data recovery cost?

It depends on the device and the fault, so we quote after the evaluation, and you approve the price before recovery work starts. MacBooks and laptops start with a diagnostic at the listed price, and that fee comes off the repair price.

Is my data private?

We access only what is needed to confirm the recovery worked, and your files go onto a drive or device you own. Our privacy page explains how we handle personal information.

Do I need an appointment?

Yes. We are by appointment only, on the second floor at 2505 Channing Way, Suite 6, Berkeley. The request on this page asks for a time, and we confirm it with you. For a question first, text or call.